Masooma Memon

Freelance Writer

Blog articles

Manage your inbox with AI: A guide for customer service agents

The best customer service teams are setting clear objectives and use AI to enhance their own performance: What you need to know to get started.

Read article

How to get more freelance work in 2021

The freelance industry is booming and there are good reasons for it – for buyers and sellers. Learn how freelancers get the most out of it in 2021.

Read article

The complete guide to online reputation management: How to respond to customer reviews

Businesses have to respond to online reviews to gain their target audience’s trust. Here’s how to reply to customer reviews without losing your calm.

Read article