Analyze text responses of surveys

Automatically categorize written customer feedback

Segment your customer responses into positive, negative, and neutral answers. Train your algorithm to uncover underlying patterns by intent or urgency.

Why bother?

One-third of consumers say they would consider switching companies after just one instance of bad customer service. It is more crucial than ever to keep your finger at the pulse through Net Promoter Score (NPS) surveys. While the quantitative score is easy to compute, free text feedback that comes with these surveys is still manually processed. But you probably know all this already.

Levity helps you turn these manual processes into an automated workflow – one that doesn't take weeks or even months. Using our software, you can perform a number of different analyses, such as:

  • Automatically detect positive, negative, and neutral answers
  • Understand the intent and topic
  • Filter for urgency

You are free to use any text data (e.g. text snippets, reviews, social media comments, or tweets) and from any survey tool.

Trusted by leading teams

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Make your data work for you – and your customers

Open-ended feedback is complex and time-consuming
Have more time for value-adding tasks through automation
Net Promoter Score is important – but real value lies in the volume of follow-up answers
Uncover patterns and see what your customers love and hate – and address this accordingly
Moving from data to action is difficult due to insufficient information
Prioritize actions through categorization of specific functions and features

Automate what you couldn't automate before

Levity starts where rule-based automation ends
The next wave of automation software

Understand your customers

Obtain intelligent insights from text-based feedback

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Save time

Spend less time on manually sorting and analysing feedback

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Respond faster

Immediately react to written feedback when needed

Rise above mundane tasks

Get free access

FAQs

You have come a long a way to get here and you might have some questions.