Analyze text responses of surveys

Automatically categorize written customer feedback

Levity can segment your customer feedback based on the sentiment and can uncover underlying patterns.

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Why bother?

A third of customers switch companies after just one instance of poor customer service. Therefore, Net Promoter Score surveys are crucial for companies, yet manually processing free text from surveys is time-consuming.

With Levity, you can automate this process and save your company weeks, even months worth of manual work. With our software, you can perform several analyses:

  • Automatically detect positive, negative, and neutral answers
  • Understand the intent and topic of the feedback
  • Filter for urgency

Sort through your customer feedback efficiently with Levity so that you can put your customers first.

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Make your data work for you – and your customers

Open-ended feedback is complex and time-consuming
Have more time for value-adding tasks through automation
Net Promoter Score is important – but real value lies in the volume of follow-up answers
Uncover patterns and see what your customers love and hate – and address this accordingly
Moving from data to action is difficult due to insufficient information
Prioritize actions through categorization of specific functions and features

Automate what you couldn't automate before

Levity starts where rule-based automation ends
The next wave of automation software

Understand your customers

Obtain intelligent insights from text-based feedback

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Save time

Spend less time on manually sorting and analysing feedback

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Respond faster

Immediately react to written feedback when needed

Rise above mundane tasks

Get free access

FAQs

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