One-third of consumers say they would consider switching companies after just one instance of bad customer service. It is more crucial than ever to keep your finger at the pulse through Net Promoter Score (NPS) surveys. While the quantitative score is easy to compute, free text feedback that comes with these surveys is still manually processed. But you probably know all this already.
Levity helps you turn these manual processes into an automated workflow – one that doesn't take weeks or even months. Using our software, you can perform a number of different analyses, such as:
- Automatically detect positive, negative, and neutral answers
- Understand the intent and topic
- Filter for urgency
You are free to use any text data (e.g. text snippets, reviews, social media comments, or tweets) and from any survey tool.