Categorize support tickets

Supercharge your customer service tool

Levity allows your customer service agents to spend more time on customers by automatically tagging incoming service requests.

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Why bother?

Customer service agents spend too much time manually tagging tickets, taking their time and attention away from customers.

You can speed up this process with Levity.

Our software automatically applies tags depending on the subject and the body of the request. Choose between our pre-built model for sentiment analysis, urgency, and language detection. Or create a custom-built model to detect products, departments, or other things specific to your business.

Levity helps enhance your customer service experience and pave the way for additional automation.

Trusted by leading teams

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Reduce your backlog and take charge of your processes

Employees spend a ton of time on rerouting tasks
Delegate tasks based on expertise – instantly
Urgent requests disappear into the mountain of data
Handle situations with the right mindset in real time
When everything is important, prioritisation becomes difficult
Automated ticketing creates easy communication, keeps you organised and solves problems.

Automate what you couldn't automate before

Levity starts where rule-based automation ends
The next wave of automation software

Time value of money

Automate manual, mundane sorting tasks

Mechanical arm

Proactive management

Be proactive – respond to high-priority tickets in real-time

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Scalability

Set the right goals and enjoy seamless integration

Rise above mundane tasks

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FAQs

You have come a long a way to get here and you might have some questions.