Customer service agents spend a lot of time tagging tickets, be it for productivity or measurement purposes. By applying Levity's machine learning platform, you can enhance this process greatly: rather than manually tagging each single request, the machine will automatically apply the right tags depending on subject and body of the request.
You can choose to use our pre-built models, e.g. for sentiment analysis, urgency, or language detection, or create a custom model to detect products, departments, or topics specific to your business.
This allows you to significantly speed up the process, thus freeing up time of your coworkers and employees, and paving the way for additional automation.
Our system can be directly integrated with your customer service software of choice.