Social listening

Go from reactive to proactive social media listening - with automation

Your customers are telling you what they want from your brand. Levity helps you cut through the noise and prioritize insights - automatically.

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Go from reactive to proactive social media listening - with automation

Why bother?

Understanding the root of the problem, rather than an issue that's localized to a specific geographical area or a product feature is crucial for accurate and actionable strategy.

Unlike social monitoring – alerting you of a single problem with a quick fix – social listening helps you understand the sentiment behind something that someone writes online.

But it’s not only about solving immediate problems: Social listening provides you with information to uncover trends and optimize messaging.

Monitoring engagement or friction between keywords, discovering potential audiences and influencers and establishing a baseline for your brand allows you to be part of the conversation your customers are having – while it is happening.

Trusted by leading teams

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Look beyond the numbers and unlock the value of listening

Social engagements are full of noise

See the bigger picture for your brand

When everything is important, nothing is

Give issues the attention that it deserves

There are too many touch points for manual supervision

Keep an eye on progress in real time - and adjust when needed

Automate what you couldn't automate before

Levity starts where rule-based automation ends

Meet your engagement goals

Identify and optimize your content

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Establish the baseline

Understand the sentiment and uncover trends

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Create meaningful connections

Understand the needs of customers in real-time

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Rise above mundane tasks

FAQs

You have come a long a way to get here and you might have some questions.

Can this model be used across my team or a whole company?

Yes. As opposed to many other software tools, we don't charge "per seat" and you are free to use it across your entire organization. This allows you to give anyone in your team or company the same abilities at no additional cost.

Is it possible to train a model tailored to my processes?

Yes! This is one of the most important aspects of the software. You can define any category or label that you need right on our platform and train the system according to your needs. Above are just a wanted few examples.

How can I integrate a model with my process?

We already have a few hundred integrations with other software tools. All you need to do in our app is specify where the data comes from and what should happen with the prediction – all in our visual workflow builder.

What about extraction?

Anyone who has worked with data extraction from documents knows that it is a hard problem that no company has completely solved and neither have we. But we are working on it and parts of the problem are solved.

What exists are three things:

OCR (see above): Works well technically, expensive to set up
Systems specialized on specific document types, e.g. invoices: Works well but not for all documents
Systems that are trained on large datasets: Depends on the data

Reality check: Classification of documents is a must-have requirement for extraction to work properly and most people asking for extraction don't even have that to start with, let alone extracted all value from automating processes around it.

Having said all that, we are keen to invest in this subject and if extraction is important to you, we'd love to have a chat with you!